FAQ: Venue Operations during the Covid-19 Pandemic

This page summarizes our venue’s communication with the general public regarding post-COVID operations.
We expect to update this material continuously and frequently as events unfold.

We are all in this together – and together we are stronger!
What space restrictions will be in place?
What is happening to enhance the safety and cleanliness of the venue?
What process can Participants, Spectators, and other Guests to the venue expect for entry?
What’s the Superdome plan if someone attending has tested positive for COVID-19?

We are all in this together – and together we are stronger!

  • Our venue is proud to be a partner to our community as we all come back stronger than ever. We know there are many in our area hurting and experiencing hardships.
  • We are committed to providing a safe, clean, positive environment to help you and your family come and enjoy the activities you love the most.
  • As part of the partnership with our community, we want to thank those who have tirelessly given of themselves to keep the rest of us safe, healthy, and cared for.

What space restrictions will be in place?

Outdoor playing fields and surfaces will be open for limited use and capacity, and operated within distancing and sanitation requirements that include:

  • Reduced Capacities will change as government guidance is updated yet we will maintain compliance as these regulations change from time to time;
  • Spectator bleachers and benches have been removed to minimize congestion and clutter;
  • Social distancing of spectators and athletes will be enforced as 6 feet apart – cones or other markers will be used to help communicate spacing.
  • Congregating areas will outline 6 feet distancing parameters via cones/markers.
  • We will be monitoring social distancing; guests not complying will be reminded to practice distancing. In the event guests do not comply, they may be asked to leave the premises.

Indoor spaces will be subject to reduce capacity to allow guests to adhere to recommended social distancing guidelines:

  • We are instituting necessary precautions to ensure proper distancing (similar to the outdoor portion of our venue).
  • Capacity reductions will change as government guidance is updated.

What is happening to enhance the safety and cleanliness of the venue?

Team Members

  • Our team members are temperature tested before starting work each shift and often during the day as well.
  • Team members are screened prior to each shift to ensure they do not currently have virus symptoms and have not been exposed to anyone who has tested positive for COVID-19.
  • We require all employees to report any illness to a supervisor.
  • We require notification of any COVID-19 positive cases in a team members’ household.
  • We will provide Personal Protective Equipment (PPE), including masks and gloves, to all team members. All team members will be trained on proper use of PPE based on CDC guidelines.
  • Our team members are provided sanitizing areas with a wash basin with soap and/or bottle of hand sanitizer.
  • We prohibit congregating of 10 or more team members in break rooms or common areas and limit capacity of such areas to allow for safe social distancing.
  • Team members will adhere to a more frequent cycle of side-work cleaning: involving wiping down equipment, benches, bleachers, and commonly-touched surfaces like bathroom handles, bathroom stalls, public garbage cans, tables/chairs, etc.

Additional Cleaning/Safety Standards

  • We have increased the frequency of commercial cleaning of our outdoor restrooms by our vendor.  Indoor restrooms will be accessible with a reduced capacity as governed by regulation or other compliance guidelines.
  • We have placed signage throughout the venue encouraging distancing, hand washing, and other safe practices.
  • We will continuously monitor and improve our operations for the safety of our participants, spectators, and team members.
  • We are committed to communicating with coaches, event owners, participants, vendors, and other visitors regarding our guidelines, and requesting everyone work together to keep us all safer.
  • We are providing hand sanitizer in high traffic areas.

What process can Participants, Spectators, and other Guests to the venue expect for entry?

  • All guests must read and sign our facility waiver prior to arrival (parents sign for children). This is available on the front page of the Superdome website and within every online registration process.
  • Spectators and coaches may be required to wear their own protective masks (covering mouth and nose) until further notice. Protective gloves are encouraged.
  • Participants will be required to wear their own protective masks (covering mouth and nose) while not engaged in athletic activities until further notice. Protective gloves are encouraged.
  • Our venue will have a reduced capacity for occupancy, to allow for appropriate social distancing; in some cases, advance reservations will be required to avoid turning guests away upon entrance. Please visit our website or call the venue for updates and space availability.
  • We will enforce distancing protocols for coaches and participants on the sidelines, and encourage small-group/contactless coaching within training sessions. We cannot mandate players/side and competition protocols, but field capacity will be limited based on local regulations and medical guidelines.
  • Signage will be posted at the entrance asking/informing guests the following:
    • Have you had exposure to COVID-19 in the past 14 days?
    • Have you experienced:
      – Cough or shortness of breath?
      – Fever?
      – Loss of taste or smell?
    • You are at an increased risk for COVID-19 complications if you are:
      65 years or older, have underlying lung/asthma conditions, have heart complications, suffer from diabetes, liver disease, severe obesity, or are otherwise immune compromised.
  • We reserve the right to institute further COVID-19 screening to ensure guests are not endangering others.
  • Guests who have had symptoms or exposure will not be permitted in the venue.
  • Guests will be invited to use hand sanitizer stations upon entry and exit of the venue. Sanitizing stations will be provided near main entrances and throughout the venue.

What’s the Superdome plan if someone attending has tested positive for COVID-19?

  • We are communicating to event owners, partner organizations, renters, and those who register online, that anyone who has tested positive with COVID-19 is not permitted to enter the venue until they have been released by their doctor and diagnosed as “recovered.”
  • Anyone who is presenting symptoms of illness, or answers screening questions upon entry in a way that gives us concern, will not be admitted to the venue, as a way of protecting every other guest at the venue, and preventing exposures and spread.
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